Legal
Last updated: October 2026
Collective Stays ("we", "us") is a premium Airbnb, holiday let and short-let management company operating across Sussex and London. This policy explains how we collect and use personal information when you contact us, request an income assessment, or use our management services.
We collect the details you provide through our enquiry and onboarding forms, such as your name, email address, phone number, property address and property details. We may also receive analytics data about how you use this website.
We use your information to respond to enquiries, arrange property assessments, manage properties on your behalf, provide owner portal updates, and improve our services. We only process personal data for the purposes described in this policy or where required by law.
We do not sell your personal data. We may share it with trusted service providers who help us deliver our services (such as booking platforms, cleaning and maintenance partners, and email tools) under appropriate confidentiality arrangements, or where required by law.
You have the right to access, correct or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise these rights, contact us at admin@collectivestays.co.uk.
If you have any questions about this policy or how we handle your data, email admin@collectivestays.co.uk or call +44 7760 500489.